Intelligence
Channel Message
A customer message labelled by channel, bilingual and RTL-aware.
انخصم مني مرتين هالشهرI was charged twice this month.
I switched plans last week. Why are there two payments?
Please refund the extra charge on my account.
Changed my plan, got billed double. One star.
pnpm dlx shadcn@latest add @paragon/channel-messageBrings inlucide-reactcn
registry/paragon/components/channel-message.tsx
import * as React from "react"
import { Mail, MessageCircle, MessagesSquare, Phone, Smartphone, Star } from "lucide-react"
import { cn } from "cn"
const CHANNELS = {
call: { label: "Call", icon: Phone },
whatsapp: { label: "WhatsApp", icon: MessageCircle },
email: { label: "Email", icon: Mail },
chat: { label: "Chat", icon: MessagesSquare },
sms: { label: "SMS", icon: Smartphone },
review: { label: "App review", icon: Star },
} as const
type Channel = keyof typeof CHANNELS
/**
* A single customer utterance, labelled with the channel it arrived on.
* Set `lang="ar"` for Arabic: the message renders RTL and `translation`
* appears beneath it in the reader's language.
*/
function ChannelMessage({
channel,
label,
lang,
translation,
className,
children,
...props
}: React.ComponentProps<"figure"> & {
channel: Channel
/** Overrides the channel's default label. */
label?: React.ReactNode
/** Language of the message itself. Arabic, Farsi and Urdu render right to left. */
lang?: string
translation?: React.ReactNode
}) {
const { label: defaultLabel, icon: Icon } = CHANNELS[channel]
const rtl = lang ? /^(ar|fa|ur|he)\b/i.test(lang) : false
return (
<figure
data-slot="channel-message"
data-channel={channel}
className={cn(
"flex w-fit max-w-md flex-col gap-1 rounded-card bg-card px-4 pt-2.5 pb-3 text-card-foreground shadow-[0_1px_2px_color-mix(in_oklab,var(--ink),transparent_94%),0_8px_24px_-12px_color-mix(in_oklab,var(--ink),transparent_88%)] ring-1 ring-border",
className
)}
{...props}
>
<figcaption className="flex items-center gap-1.5 text-[0.6875rem] font-medium tracking-[0.08em] text-muted-foreground uppercase">
<Icon aria-hidden="true" className="size-3" strokeWidth={2} />
{label ?? defaultLabel}
</figcaption>
<blockquote
lang={lang}
dir={rtl ? "rtl" : "auto"}
className={cn(
"text-[1.0625rem] leading-snug text-ink-2 dark:text-night-text",
rtl && "text-[1.125rem] leading-normal"
)}
>
{children}
</blockquote>
{translation ? (
<p dir="auto" className="text-caption text-muted-foreground">{translation}</p>
) : null}
</figure>
)
}
export { ChannelMessage, CHANNELS }
export type { Channel }