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Intelligence

Channel Message

A customer message labelled by channel, bilingual and RTL-aware.

Call
انخصم مني مرتين هالشهر

I was charged twice this month.

WhatsApp
I switched plans last week. Why are there two payments?
Email
Please refund the extra charge on my account.
App review
Changed my plan, got billed double. One star.
pnpm dlx shadcn@latest add @paragon/channel-message
Brings inlucide-reactcn
registry/paragon/components/channel-message.tsx
import * as React from "react"
import { Mail, MessageCircle, MessagesSquare, Phone, Smartphone, Star } from "lucide-react"
import { cn } from "cn"

const CHANNELS = {
  call: { label: "Call", icon: Phone },
  whatsapp: { label: "WhatsApp", icon: MessageCircle },
  email: { label: "Email", icon: Mail },
  chat: { label: "Chat", icon: MessagesSquare },
  sms: { label: "SMS", icon: Smartphone },
  review: { label: "App review", icon: Star },
} as const

type Channel = keyof typeof CHANNELS

/**
 * A single customer utterance, labelled with the channel it arrived on.
 * Set `lang="ar"` for Arabic: the message renders RTL and `translation`
 * appears beneath it in the reader's language.
 */
function ChannelMessage({
  channel,
  label,
  lang,
  translation,
  className,
  children,
  ...props
}: React.ComponentProps<"figure"> & {
  channel: Channel
  /** Overrides the channel's default label. */
  label?: React.ReactNode
  /** Language of the message itself. Arabic, Farsi and Urdu render right to left. */
  lang?: string
  translation?: React.ReactNode
}) {
  const { label: defaultLabel, icon: Icon } = CHANNELS[channel]
  const rtl = lang ? /^(ar|fa|ur|he)\b/i.test(lang) : false

  return (
    <figure
      data-slot="channel-message"
      data-channel={channel}
      className={cn(
        "flex w-fit max-w-md flex-col gap-1 rounded-card bg-card px-4 pt-2.5 pb-3 text-card-foreground shadow-[0_1px_2px_color-mix(in_oklab,var(--ink),transparent_94%),0_8px_24px_-12px_color-mix(in_oklab,var(--ink),transparent_88%)] ring-1 ring-border",
        className
      )}
      {...props}
    >
      <figcaption className="flex items-center gap-1.5 text-[0.6875rem] font-medium tracking-[0.08em] text-muted-foreground uppercase">
        <Icon aria-hidden="true" className="size-3" strokeWidth={2} />
        {label ?? defaultLabel}
      </figcaption>
      <blockquote
        lang={lang}
        dir={rtl ? "rtl" : "auto"}
        className={cn(
          "text-[1.0625rem] leading-snug text-ink-2 dark:text-night-text",
          rtl && "text-[1.125rem] leading-normal"
        )}
      >
        {children}
      </blockquote>
      {translation ? (
        <p dir="auto" className="text-caption text-muted-foreground">{translation}</p>
      ) : null}
    </figure>
  )
}

export { ChannelMessage, CHANNELS }
export type { Channel }