Causes

Every problem Constellation has traced, across all channels.

Open causes

27

-12%vs last week

Conversations traced

6,912

+8.4%vs last week

Median time to cause

4h 12m

-31%vs last week

					Channels		7 days
		Account lock after two wrong PINsC-4960	Identity	Resolving		391		OMOmar Al Mansoori	23 Sept
		Push notifications arrive in English onlyC-4939	Mobile app	Fix drafted		230		Unassigned	5 Oct
		Balance widget shows yesterday’s figureC-4897	Mobile app	Fix drafted		224		LHLayla Haddad	14 Oct
		Duplicate SMS for every card purchaseC-4946	Cards	New		221		Unassigned	14 Oct
		Voice OTP unreadable for Arabic speakersC-5009	Identity	Resolving		214		HMHessa Al Marri	6 Oct
		Cashback missing for grocery categoryC-5016	Billing	Resolving		209		Unassigned	27 Sept
		SMS banking replies in wrong languageC-5058	Identity	Resolving		193		NKNoura Khalid	28 Sept
		Plan changes bill customers twiceC-4820	Billing	New		179		SASaeed Al Ameri	30 Sept
		Salary transfers show as pending for a dayC-4848	Payments	Fix drafted		159		OMOmar Al Mansoori	20 Oct
		Arabic statements cut off after 40 charactersC-4834	Statements	Resolving		156		HMHessa Al Marri	21 Oct

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