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Causes

Problems traced from 2,431 conversations this week.

  • Plan changes bill customers twiceBilling
    Fix drafted
  • OTP texts delayed on one operatorIdentity
    Investigating
  • Arabic statements cut off after 40 charactersStatements
    New
  • Card freeze needs a branch visitCards
    Resolving

Top cause this week

Changing plans charges customers twice.

Volume
412 conversations
The fix
One rule in billing.
Call
انخصم مني مرتين هالشهر

I was charged twice this month.